Shared Services and Customer Service Centers

With more than 10,000 employees, the shared services and data center sector is a major economic cluster in the region, particularly in finance, insurance, technical services and health care.

Company County Number of Employees Customer Service Specialties
Vanderbilt Mortgage & Finance Corp. Blount 1,800 Manufactured home loans financing 
Elavon  Knox 1,239 Credit card processing
TeamHealth Billing Centers Knox 1,048 Billing Center
ADT Security Services Knox 721 Residential home security monitoring center
21st Mortgage Corp. Knox 650 Manufactured home loans financing 
Jewelry Television by ACN Knox 650 Cable shopping network orders
G.C. Services Knox 620 Financial services
SAIC Anderson 550 Logistics, customer service and back office operation
Accenture Hospitality Services Blount 541 Financial services
Sitel  Anderson 500 Technical support
Sitel  Knox 500 Technical support
CVS Caremark Inc. Knox 500 Prescription card services
TeamHealth AlcoaBilling Center Blount 451 Billing Center
Comcast of the South Knox 385 Cable and Internet services
TeamHealth Medical Call Center Knox 380 Billing Center
First Tennessee Bank Call Center Knox 350 Banking customer service
EdFinancial Services Knox 342 Student loan processing
Answer Financial Inc. Knox 339 Property & casualty insurance brokerage
Whirlpool Corp. Knox 305 Appliance customer services and repairs
K12 Blount 300 Support contact center for virtual homeschooling academy
U.S. Cellular Corp. Knox 281 Cell phone customer services
Cellular Sales Verizon Wireless Knox 183 Verizon Wireless customer service
Talbots Knox 150 Women & children's clothing catalog sales orders
Radio Systems Corp. (PetSafe) Knox 120 Pet containment products customer service
Community Health Alliance Knox 70 Nonprofit Health Insurer
Knoxville Utilities Board Call Center Knox 61 Utilities customer services
Wyndham Vacation Ownership Sevier 60 Collections, Customer Service, Tour & Travel
AT&T Knox 35 Telecommunications customer service
DeRoyal Industries Knox 25 Medical devices customer service
Covenant Health Knox 20 Medical billing services

Source:  Book of Lists, community websites 2018