Shared Services and Customer Service Centers

With more than 10,000 employees, the shared services and data center sector is a major economic cluster in the region, particularly in finance, insurance, technical services and health care.

Company County Number of Employees Customer Service Specialties
TeamHealth Billing Centers Knox 1,187 Billing Center
Vanderbilt Mortgage & Finance Corp. Blount 994 Manufactured home loans financing 
ADT Security Services Knox 780 Residential home security monitoring center
Sitel  Knox 692 Technical support
21st Mortgage Corp. Knox 651 Manufactured home loans financing 
Jewelry Television by ACN Knox 650 Cable shopping network orders
CVS Caremark Inc. Knox 512 Prescription card services
SAIC Anderson 500 Logistics, customer service and back office operation
Accenture Hospitality Services Blount 450 Financial services
EdFinancial Services Knox 425 Student loan processing
G.C. Services Knox 400 Financial services
U.S. Cellular Corp. Knox 393 Cell phone customer services
Comcast of the South Knox 384 Cable and Internet services
First Tennessee Bank Call Center Knox 381 Banking customer service
Accessnurse - TeamHealth Company Knox 380 Healthcare-Nurse Traige
Elavon  Knox 353 Credit card processing
TeamHealth AlcoaBilling Center Blount 345 Billing Center
Answer Financial Inc. Knox 300 Property & casualty insurance brokerage
K12 Blount 265 Support contact center for virtual homeschooling academy
Whirlpool Corp. Knox 150 Appliance customer services and repairs
Talbots Knox 150 Women & children's clothing catalog sales orders
Cellular Sales Verizon Wireless Knox 142 Verizon Wireless customer service
Radio Systems Corp. (PetSafe) Knox 120 Pet containment products customer service
Community Health Alliance Knox 70 Nonprofit Health Insurer
Wyndham Vacation Ownership Sevier 60 Collections, Customer Service, Tour & Travel
Knoxville Utilities Board Call Center Knox 53 Utilities customer services
AT&T Knox 35 Telecommunications customer service
DeRoyal Industries Knox 25 Medical devices customer service
Covenant Health Knox 20 Medical billing services

Source:  Book of Lists, community websites 2021