Shared Services and Customer Service Centers

With more than 10,000 employees, the shared services and data center sector is a major economic cluster in the region, particularly in finance, insurance, technical services and health care.

Company County Number of Employees Customer Service Specialties
TeamHealth Billing Centers Knox 1,535 Billing Center
Jewelry Television by ACN Knox 1211 Cable shopping network orders
Vanderbilt Mortgage & Finance Corp. Blount 994 Manufactured home loans financing 
Sitel  Knox 855 Technical support
21st Mortgage Corp. Knox 800 Manufactured home loans financing 
ADT Security Services Knox 780 Residential home security monitoring center
U.S. Cellular Corp. Knox 523 Cell phone customer services
CVS Caremark Inc. Knox 512 Prescription card services
Accenture Hospitality Services Blount 500 Financial services
SAIC Anderson 450 Logistics, customer service and back office operation
EdFinancial Services Knox 400 Student loan processing
Elavon  Knox 400 Credit card processing
Comcast Knox 391 Cable, internet and phone customer support
Accessnurse - TeamHealth Company Knox 380 Healthcare-Nurse Traige
G.C. Services Knox 350 Financial services
TeamHealth AlcoaBilling Center Blount 345 Billing Center
Answer Financial Inc. Knox 300 Property & casualty insurance brokerage
First Horizon Knox 271 Banking and collection
K12 Blount 265 Support contact center for virtual homeschooling academy
LSI (Lending Solutions, Inc.) Knox 265 Loan servicing and training center
Avant Blount 200 Online personal loans processing
CGI Knox 150 Back office, IT support
IGT Knox 150 Customer and IT support
Talbots Knox 150 Women & children's clothing catalog sales orders
Whirlpool Corp. Knox 150 Appliance customer services and repairs
Cellular Sales Verizon Wireless Knox 142 Verizon Wireless customer service
Radio Systems Corp. (PetSafe) Knox 120 Pet containment products customer service
Wyndham Vacation Ownership Sevier 60 Collections, Customer Service, Tour & Travel
Knoxville Utilities Board Call Center Knox 53 Utilities customer services
DialAmerica Knox 50 Telemarketing and customer service contractor
AT&T Knox 35 Telecommunications customer service
Coyote Logistics Knox 25 Logistics management
DeRoyal Industries Knox 25 Medical devices customer service
Covenant Health Knox 20 Medical billing services
Total Quality Logistics Knox 20 Logistics management

Source:  Book of Lists, community websites 2022