Shared Services and Customer Service Centers

With more than 10,000 employees, the shared services and data center sector is a major economic cluster in the region, particularly in finance, insurance, technical services and health care.

Company County Number of Employees Customer Service Specialties
TeamHealth Billing Centers Knox 1,048 Billing Center
Vanderbilt Mortgage & Finance Corp. Blount 956 Manufactured home loans financing 
ADT Security Services Knox 721 Residential home security monitoring center
21st Mortgage Corp. Knox 650 Manufactured home loans financing 
Jewelry Television by ACN Knox 650 Cable shopping network orders
Accenture Hospitality Services Blount 541 Financial services
CVS Caremark Inc. Knox 512 Prescription card services
SAIC Anderson 500 Logistics, customer service and back office operation
Sitel  Anderson 500 Technical support
Sitel  Knox 500 Technical support
TeamHealth AlcoaBilling Center Blount 451 Billing Center
Elavon  Knox 396 Credit card processing
Comcast of the South Knox 385 Cable and Internet services
TeamHealth Medical Call Center Knox 380 Billing Center
G.C. Services Knox 350 Financial services
EdFinancial Services Knox 342 Student loan processing
Answer Financial Inc. Knox 339 Property & casualty insurance brokerage
Whirlpool Corp. Knox 305 Appliance customer services and repairs
U.S. Cellular Corp. Knox 281 Cell phone customer services
K12 Blount 265 Support contact center for virtual homeschooling academy
First Tennessee Bank Call Center Knox 242 Banking customer service
Talbots Knox 150 Women & children's clothing catalog sales orders
Cellular Sales Verizon Wireless Knox 125 Verizon Wireless customer service
Radio Systems Corp. (PetSafe) Knox 120 Pet containment products customer service
Community Health Alliance Knox 70 Nonprofit Health Insurer
Knoxville Utilities Board Call Center Knox 65 Utilities customer services
Wyndham Vacation Ownership Sevier 60 Collections, Customer Service, Tour & Travel
AT&T Knox 35 Telecommunications customer service
DeRoyal Industries Knox 25 Medical devices customer service
Covenant Health Knox 20 Medical billing services

Source:  Book of Lists, community websites 2019