Customer and Shared Service Centers

Customer and shared service centers

Customer service companies have discovered the benefits of combining
East Tennessee hospitality and the region's high-bandwidth telecommunications
infrastructure. 

With more than 10,000 employees, this sector is a major economic cluster
in the region particularly in finance, insurance, sales, technical services and
healthcare.  These companies are thriving with:

• 65,000 college and university students
• workforce available for non-traditional hours
• state of the art training at
  • The University of Tennessee main campus
  • 4 community colleges
  • 9 four-year colleges
  • universities with multiple campuses
• advanced communications infrastructure that supports the Oak Ridge
  National laboratory available to companies    
• availability of redundant fiber and electric power
• competitive labor costs
• availability of direct flights to major cities
• exceptionally attractive cost of living
• outstanding quality of life